JPenn Co Lawyers takes the privacy and security of your personal information very seriously. This policy outlines the way we collect, secure, use and share your personal information. We encourage you to read through this policy so that you are informed and comfortable with how we handle your personal information, as well as how we comply with the Australian Privacy Principles(APPs) and Privacy Act 1988 (Cth).From time to time we may update this privacy policy to account for changes in the ways that we collect, handle and process personal information in our business. In these circumstances we will publish updates on our website. JPenn Co Lawyers and its related entities are bound by the Australian Privacy Principles (APPs) and the provisions of the Privacy Act 1988 (Cth) (the Privacy Act).
Your privacy
We are committed to protecting your privacy with your rights and personal preferences in mind.
Giving consent
We require this information for the purpose of processing, assessing, and managing your enquiry and/or progressing your claim. Without this information we will be unable to provide you with our services, which may include assessing your eligibility to receive compensation.
Personal information we collect and method of collection
The personal information that we collect and hold about you, depends on your interaction with us. We may collect information from you directly or (with your consent) from third parties. The information we may collect includes your contact information, financial and employment records and sensitive information including health information. With your consent, we collect information from third parties including; medical providers, private health insurers, Medicare and other government agencies and other third parties for the purpose of assessing your claim, progressing your claim, and for settlement purposes.
Generally, we will collect, use, and hold personal information for the purposes of:
Purpose of collecting personal information
JPenn Co Lawyers will collect personal information about you to determine if we are able to assist you with your claim. We hold onto this information to ensure any future communication with you is relevant. We collect personal information, financial and health information for the purpose of assessing and progressing your claim. We may monitor and record telephone calls for training and security purposes. We are required by law to keep your information for seven (7) years once your matter is closed. Where your information is stored electronically, in some circumstances it may not be possible to irretrievably destroy your information without compromising other data that we are entitled to or obligated by law to retain. In these circumstances, we will restrict access or take steps to ensure that your information cannot be used.
Website
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Use and disclosure of information.
We may disclose information about you to third parties or entities outside of JPenn Co Lawyers including where it is reasonably necessary for the purpose of assessing, managing and progressing your claim or enquiry or where we are required to disclose your information by law. We may disclose your information and (with your consent) collect your information from:
If your personal information is made available to the Court, that information will usually be on the public record. We have contractual arrangements with our service providers which require them to protect your personal information in accordance with the Privacy Act, including that they only use it for the purpose for which it is disclosed. JPenn Co may disclose your personal and health information where it is required by law to do so, or where it is necessary to assess your eligibility to receive compensation or otherwise manage or progress your claim.
Disclosure of personal information to overseas entities
There may be situations where we store personal information with vendors who have been contracted to provide customer support and technological solutions. There may also be situations where we need to consult with overseas-based experts, litigation funders or foreign law practices. If these situations apply, we will be required to disclose your personal information to recipients outside Australia, To the best of our knowledge at this time, any such recipients would likely be located in the United Kingdom, European Union, United States of America, New Zealand, Singapore and the Philippines.
Required by law
There are times when we will be required by law to disclose any personal information we have about you, such as in the instance of an investigation into bankruptcy, counter-terrorism, fraud, taxation or in response to a subpoena etc.
Your information
We take all reasonable steps to ensure that information we collect, use or disclose is accurate, complete, up-to-date and securely stored. We take steps to protect your personal information from misuse, loss and unauthorised access.
Request a correction
You have the right to request access to or correct the personal information that we hold about you. If you would like to access or correct your personal information, please contact us by email on privacy@jpennco.com or by post to the JPenn Co Lawyers, Level 13, 111 Elizabeth Street, Sydney, NSW, 2000, Australia. We will respond as soon as reasonably possible. In some circumstances, we are permitted to deny your request for access, or limit the access we provide.
Complaint policy
If you are dissatisfied with how we have managed information or if you believe that we have breached the APPs, you may make a written complaint to us. Please address any complaint to the Managing Director by email on privacy@jpennco.com or by post to the JPenn Co Lawyers, Level 13, 111 Elizabeth Street, Sydney, NSW, 2000, Australia. We will respond as soon as reasonably possible. If your concerns have not been resolved by that time, you may refer the matter to the Office of the Australian Information Commissioner via their website on www.oaic.gov.au
Accessing this Privacy Policy
A copy of this Privacy Policy regarding the management of personal information can be obtained either by downloading a copy from our website at privacy@jpennco.com or by post to the JPenn Co Lawyers, Level 13, 111 Elizabeth Street, Sydney, NSW, 2000, Australia.
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.
JPenn Co Lawyers acknowledges the Traditional Custodians of the Country throughout Australia and their connections to land, waterways and community. We pay our respects to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.
Last updated October 2023
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